Shipping policy
Shipping Policy
WHEN CAN I EXPECT MY ORDER?
You can expect your order to be shipped within 2-7 business days. This time frame is based on order volume and your delivery location. You will be notified of your delivery date via email when your order has been packed and is on its way to you.
WHERE DO YOU DELIVER?
We ship to most of the United States. We are located in Michigan and can ship to the 1, 2, and 3-day ship zones. The West Coast states and some rural areas have extended shipping times and therefore we cannot ship to all of the continental US. Please contact us to determine if your delivery location is within our shipping zones.
HOW WILL MY ORDER BE SHIPPED?
To keep the meat nice and cold, we use a fully recyclable material made from recycled water bottles with gel packs in a heavy-duty cardboard shipper. Customers in our local area can leave out a personal cooler and we will leave the order inside to save on packaging.
HOW IS THE MEAT PACKAGED?
We choose the best packaging based on your order. We use a mixture of vacuum-sealed plastic packaging along with the highest quality white freezer paper. On our larger bundles, we prefer to wrap everything in white freezer paper because it protects against freezer burn better than vacuum-sealed packaging.
CAN I ORDER FARM FRESH EGGS FOR HOME DELIVERY?
Unfortunately, our Farm Fresh Eggs do not travel well for shipping. Customers in our local delivery area can order eggs with the rest of their order. Eggs are also available for purchase every weekend at the Royal Oak Farmers’ Market in Royal Oak, Michigan.
HOW MUCH IS SHIPPING?
Our shipping rates have changed based on your shipping zone. If you live in our 1-day ship zone (Michigan & Ohio), your rates are listed below:
Order Amount Shipping Cost
|
$0-$74.99 |
$19.99 |
|
$75-$124.99 |
$19.99 |
|
$125-$174.99 |
$19.99 |
|
$175 - $249.99 |
$14.99 |
|
$250 - 399.99 |
$9.99 |
|
$400 -$599.99 |
$29.99 |
|
$600 - $799.99 |
$40.99 |
|
$800 - $999.99 |
$49.99 |
|
$1000+ |
$74.99 |
If you live in our 2 or 3-day ship zone, your rates are listed below:
Order Amount Shipping Cost
|
$0-$74.99 |
$19.99 |
|
$75-$124.99 |
$29.99 |
|
$125-$174.99 |
$29.99 |
|
$175 - $249.99 |
$29.99 |
|
$250 - $399.99 |
$24.99 |
|
$400 - $599.99 |
$34.99 |
|
$600 - $799.99 |
$49.99 |
|
$800 - $999.99 |
$74.99 |
|
$1000+ |
$100.00 |
**Due to the size and weight of our larger bundles over $800, a shipping fee that may differ from those listed above will apply.
**To the following states, you have a flat delivery fee of $49.99 shipping fee: California, Oregon, Idaho, Utah, Nevada, Arizona, Wyoming, and Washington.
**We are unable to ship to Alaska and Hawaii.
HOW CAN I TELL IF MY MEAT ARRIVED IN GOOD CONDITION?
Our coolers and gel ice packs are designed to keep your meats cold, like a refrigerator, for the entire time your order is in transit. We pack extra ice packs to ensure your meats are still safe even if they are delayed. The meat should be cool to the touch when it arrives. It is okay if the gel packs are not frozen, as long as they are still cold. If you’re still not sure, rely on your nose. Spoiled meat will smell sour and be very sticky to the touch. If the box is damaged or opened in any way please contact us immediately.
I AM NOT HAPPY WITH ALL OR PART OF MY ORDER. WHAT SHOULD I DO?
Please contact us by phone at (989) 302-3366 or by email at CustomerService@JohnHenrys.net as soon as possible. We always want our customers to be 100% satisfied with everything they receive from us.
NOT ALL MY BOXES WERE DELIVERED, HOW SHOULD I PROCEED?
When we personally deliver your order, we aim for zero mistakes, but being human, errors can occur. If any items are missing or if there is a mixup, please contact our office right away so we can include your order on the next delivery route.
In cases where your order is shipped via UPS, accidents can happen during transit, leading to damaged boxes. If your box arrives damaged or if the tracking information indicates delivery issues due to damage, UPS will usually reach out to you the same day or the following day to discuss the situation. If you decline the package, the items will be returned to John Henry's, and we will not provide a refund or resend the order to customers who refuse delivery. Rest assured, we take care to pack all orders in insulated cooler boxes with ample ice before dispatching your meats for cases like this. So please always accept your deliveries.
*As long as your meats are cool to the touch, according to USDA laws, they are safe to consume. If your meats arrive warm contact our office immediately to discuss further options. *
